Solobaji Privacy Policy — How Your Information Is Protected

1 Data Collection

Certain personal information is collected when you register and use Solobaji's services. This information is used to manage your account, verify your identity, and ensure secure service delivery.

We collect the following types of information:

• Identity Information: Full name, date of birth, national ID number or passport.
• Contact Details: Email address, mobile number, and current residential address.
• Financial Information: Payment method details (bank account or mobile banking number).
• Technical Data: IP address, browser type, device information, and session data.
• Transaction Data: History of deposit, withdrawal, and gaming activity.
• Behavioral Data: Your activity on the platform, preferred games, and usage times.

2 Data Usage

Solobaji uses the data it collects for specific, limited purposes only. Your information is never used for commercial advertising or any unnecessary purpose.

Solobaji never sells your data to advertising companies or uses it for third-party marketing without your consent. Our privacy policy is built on your trust and confidence.

3 Data Sharing

Solobaji takes great care when sharing your information with third parties. Data may be shared only in the following limited circumstances:

• Payment Processors: With authorized payment service providers to complete transactions.
• KYC Verification Service: With authorized third parties for identity verification purposes.
• Legal Authorities: Under government orders or court directives.
• Fraud Prevention Agencies: To detect and prevent illegal activity.

4 Cookie Policy

Solobaji uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your experience on the platform.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Performance Cookies: Helps monitor platform speed and performance.
• Functional Cookies: Remembers your language and preferences.
• Analytics Cookies: To analyze platform usage and drive improvements.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

5 Data Security

Solobaji follows the highest industry standards to protect your personal information. Our security measures include:

• 256-bit SSL/TLS encryption across all data transmissions.
• Two-Factor Authentication (2FA) support.
• Regular third-party security audits and penetration testing.
• Server-side data encryption and access controls.
• Automatic alerts for suspicious login attempts.
• 24/7 security monitoring system.

6 Your Rights

As a Solobaji user, you have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may object to how your information is being used.
• Right to Portability: You can receive your information in a structured, portable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

To exercise any of these rights, please contact the Solobaji support team. We typically respond within 30 days.

7 Data Retention

Solobaji does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction Records: Up to 7 years where legally required.
• Customer Support Contact: Up to 3 years after resolution.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Technical Logs: Generally up to 90 days.

Once the retention period expires, data is securely deleted or irreversibly anonymized.

8 Protection of Minors

Solobaji's services are intended for users aged 18 and above only. We do not collect or store information from minors.

• Age verification is carried out at the time of registration.
• If a user is identified as a minor, their account will be immediately closed and their data deleted.
• Parents or guardians who have concerns may contact our support team.

9 Third-Party Services

Solobaji's platform uses certain third-party services that help improve the quality of our offerings. These services may have their own privacy policies.

• Payment Gateway: Secure payment services for transaction processing.
• KYC Provider: Authorized service providers for identity verification.
• Analytics Tools: For monitoring platform performance.
• Game Provider: Live Casino and slots game providers.

These service providers may only use data for specified purposes and are contractually bound to comply with our privacy standards.

10 Policy Changes

Solobaji reserves the right to update this Privacy Policy at any time. For significant changes:

• Registered users will be notified via email or platform notification.
• The date of the latest update will be clearly displayed at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• You will have the option to close your account if you do not agree to the updated policy.

We recommend checking this page regularly to stay up to date with the latest privacy policy.

11 Contact

If you have any questions or concerns about our Privacy Policy, please contact Solobaji:

• Email: [email protected]
• Live Chat: Available on the platform 24/7
• Response Time: Typically within 24–48 hours